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Posted by slawekjg at Mar 22, 2021, 9:31:41 PM

After enabling some 3D view app stops to respond
I have just played a little with SH3D, and by clicking too fast I have enabled (I think) some feature to display 3D view in 'separate window'. After that, app is working, but I can't do anything. The only way to quit app is to force quit in mac os, as clicking on any menu is doing nothing.
I have uninstalled and installed the app from Mac App Store, but it 'remembers' my preferences and start up with 'recovered' project.
Is there a way to clear all my preferences, so app will stop to load a project at start-up?
I am using M1 MB Air, I am guessing app has some issue with that probably.

any advise is welcome, as in the moment I can't use app at all ðŸ˜³

Posted by Puybaret at Mar 24, 2021, 4:36:43 PM

Re: After enabling some 3D view app stops to respond
If you have a monitor attached to your laptop, turn it off, open Sweet Home 3D, choose Display in main window for the recovered file and save it. Then you may turn on your monitor again.
I hope that multiple monitors support will work better in a future version of Sweet Home 3D (or could it be an issue in Big Sur?)
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by slawekjg at Mar 24, 2021, 7:49:56 PM

Re: After enabling some 3D view app stops to respond
In fact, I do not have additional monitor (external one). When the app is launched, I can see it has two tabs, but it is not possible to close any of them, it is not possible to click on any menu ðŸ˜ž only option I can see it to "force quit". So maybe, as workaround - is it possible to delete my 'preferences' so app will start without trying to restore my 'saved' workspace?
I have uninstalled and installed again, but but I am still in the same point.

Posted by Puybaret at Mar 24, 2021, 8:46:48 PM

Re: After enabling some 3D view app stops to respond
In the Finder, select the Go > Go To Folder... menu item, type the folder ~/Library/Containers/com.eteks.sweethome3d.SweetHome3D/Data/Library/Application Support/eTeks/Sweet Home 3D (tilde included) and remove the recovery folder that you'll find there.
If you could send me the file it contains, it might help me better understand your problem, and maybe fix a possible bug.
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by nycdweller at Mar 28, 2021, 8:50:57 PM

Re: After enabling some 3D view app stops to respond
I have similar problems if I accidentally open the 3d view and try to reattach it. It freezes and must be force quit. Also the latest mac app store version. I also get freezes when I close files, but I'm unsure if that's related.

Posted by slawekjg at Mar 31, 2021, 10:59:01 AM

Re: After enabling some 3D view app stops to respond
Thanks for your support Emmanuel, I have renamed "recovery" folder and now application starts up with new empty project.
In the 'recovery' folder I can see is my project file, and when I try to open that - app freeze again, so definitely there is something wrong with that. I will send you in PM the file from this recovery folder, maybe you will find it useful,
Thanks again!

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Dec 18, 2025, 4:01:45 PM