Dec 20, 2025, 4:44:56 PM
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Sweet Home 3D Forum » List all forums » » Forum: Installation » » » Thread: Win11 crash |
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| Print at Dec 20, 2025, 4:44:56 PM | |
| Posted by Billfr at Jun 9, 2024, 1:18:13 PM |
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Win11 crash I've had no problems using the program in Win 10 and recently had to change my PC which runs Win11 64bit. My new PC has an AMD Ryzen 5 4600G with Radeon Graphics 3.70 GHz graphics card with 8GB of memory. I've updated to the newest version and can open my old files, but as soon as I try an do anything the program just shuts down. I've read through the forum and can't find any problem similar and done as suggested for other issues, downloaded and installed java 9.0.1_windows-x64, but I still have the same problem. Can you help please ? Thanks. |
| Posted by sjb007 at Jun 9, 2024, 9:05:54 PM |
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Re: Win11 crash By default SH3D uses an included java runtime, so you are probably not using any system installed java runtime. |
| Posted by Billfr at Jun 12, 2024, 11:51:30 AM |
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Re: Win11 crash Hi, thanks for the reply, but not being too technical it's a bit over my head. Would you recommend I do anything to rectify the situation you think I'm in and if so how would I do it? |
| Posted by Puybaret at Jun 13, 2024, 4:47:27 PM |
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Re: Win11 crash Are you able to open a demo available from File > New from demo menu item or an example in the gallery? ---------------------------------------- Emmanuel Puybaret, Sweet Home 3D creator |
| Posted by Billfr at Jun 14, 2024, 5:28:23 PM |
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Re: Win11 crash Hi and thanks for your reply. I can cownload, open and use several files from the gallery with no problems. As soon as I open one of my files whilst the gallery files are open, the whole program crashes and becomes stagnant, nothing moves in any of the open files. I have noticed that when I open my files, although I can't do anything with them I can see the content. I've noticed that a number of items I used in my layouts, cars, furniture etc, are not present and a stop watch is in it's place. When I had to change computers I copied all the folders and content to exactly the same locations as in my old computer, so not sure what the stop watch means and could this be a factor in my problem ? Cheers. |
| Posted by Puybaret at Jun 14, 2024, 5:54:52 PM |
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Re: Win11 crash It sounds that your file needs more memory to run. First thing to check is whether you run Sweet Home 3D 32 bit or 64 bit in About dialog box. If you run the 32 bit version, run again the installation program and select the 64 bit option when prompted. This should solve your issue. ---------------------------------------- Emmanuel Puybaret, Sweet Home 3D creator |
| Posted by Billfr at Jun 15, 2024, 10:24:10 AM |
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Re: Win11 crash Hi, I'm running version 11.0.18 64 Bit 0.1/2 GB. My windows is 64 Bit as is my processor. I have 8GB of RAM with 7.37 GB useable. I hab 8 GB in my old PC also. |
| Posted by Puybaret at Jun 15, 2024, 11:20:15 AM |
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Re: Win11 crash Then it’s probably your project which is too big or contains too big objects. You could try to display the Model size column to hide or remove the largest ones, but if you can’t even do that because it constantly crashes, send it to me (or share it), I’ll try to understand what’s going on and fix it. ---------------------------------------- Emmanuel Puybaret, Sweet Home 3D creator |
| Posted by Keet at Jun 15, 2024, 11:26:06 AM |
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Re: Win11 crash Hi, I'm running version 11.0.18 64 Bit 0.1/2 GB. My windows is 64 Bit as is my processor. I have 8GB of RAM with 7.37 GB useable. I hab 8 GB in my old PC also. 8GB is on the minimum side for a windows system. Look it up, but windows takes about half of that for its own use. That leaves 4GB for applications. That '7.37GB usable' is a bogus number, it includes most of what windows itself uses too.If memory is really the problem for the projects you want to load then you should try to increase the max memory that Sweet Home 3D can use to 3 or 4GB. I think the default is 2GB but with bigger projects that is not enough. Don't use programs that use a lot of memory like a browser at the same time as Sweet Home 3D. Consider upgrading with more memory, an extra 8GB is very cheap and 16GB total is nowadays considered normal, especially with windows. ---------------------------------------- Dodecagon.nl 1300+ 3D models, manuals, and projects |
| Posted by Puybaret at Jun 15, 2024, 12:24:24 PM |
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Re: Win11 crash Keet, unless you design a very large project with many different 3D models, Sweet Home 3D doesn't require that much memory, and I won't push anyone to buy more RAM. By the way, under Windows 64 bit, it's configured to use by default a maximum of half of the available memory. ---------------------------------------- Emmanuel Puybaret, Sweet Home 3D creator |
| Posted by Billfr at Jun 15, 2024, 1:10:06 PM |
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Re: Win11 crash Hi Emmanuel, I'll send you the file by email and let you have a look at it. many thanks. |
| Posted by Puybaret at Jun 17, 2024, 4:47:42 PM |
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Re: Win11 crash Bill's issue wasn't caused by the size of his file, but rather by something in his configuration which slows down Sweet Home 3D. He finally ended up by installing the 32 bit version and run it with DirectX driver as explained in the FAQ. This is certainly not the best solution but at least, it's a workable solution. ---------------------------------------- Emmanuel Puybaret, Sweet Home 3D creator |
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