Print at Dec 19, 2025, 12:06:46 PM
Posted by mconstancia at Jan 9, 2015, 4:41:08 AM
Can't export SH3D from online version
I started several projects using the online version, and have just installed the software (paid Mac version). I have tried to export my projects from the online version so I can open them with the application on my computer, but I am getting this error message every time.

"Can't create SH3D file"

I saw through the forum that another user had similar trouble because some element of their project was buggy, but if that's the case I have no idea how to find out which element might be causing mine to do the same.

Posted by Puybaret at Jan 10, 2015, 8:41:19 AM
Re: Can't export SH3D from online version
Under which system and java version (look in about dialog shown by clicking on the last button of the toolbar) did you try to export your projects?
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by moment22 at Oct 9, 2015, 9:48:33 PM
Re: Can't export SH3D from online version
i have the same problem. Updated Java, restarted, tried to change filename but i just came export. Any idea?

Posted by Puybaret at Oct 13, 2015, 9:45:36 AM
Re: Can't export SH3D from online version
Same problem, but still missing details about your system and Java version. Sorry I can't help without these details sad
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by moment22 at Oct 15, 2015, 8:37:24 PM
Re: Can't export SH3D from online version
OSX 10.10.5
Java applet Version 1.0(1.0)
Java version 1.8.0_60 / 64 bit / 0.6 GB max

Posted by Puybaret at Oct 17, 2015, 9:50:19 AM
Re: Can't export SH3D from online version
moment22, if you use Safari and want to import/export files on your computer, you should open its Preferences, select Security > Website Settings for Internet Plugins > Java and choose Unsafe mode for www.sweethome3d.com web site. But from the attempt I just tried, Safari won't let me select Unsafe mode anymore. angry
If it's not possible for you too, just use Firefox!
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by moment22 at Oct 18, 2015, 7:10:09 PM
Re: Can't export SH3D from online version
Thanks! Didn´t get it to work with safari but with Firefox it worked like a charm.