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Print at Dec 19, 2025, 6:46:45 AM

Posted by Trebly at Jul 2, 2016, 4:17:39 PM

Fatal error at starting : need to updated drivers opengl directX
Hi,

After difficulties to start the application (seems that there are interferences with current Java installation, which ones), everything is OK for starting but I get a failure on "need update of drivers 3D Opengl and DirectX".

The issue is traduced by the following error message :

"Sweet home 3D must leave because of a fatal error in system 3D. Please update drivers DirectX/OpenGL of your video card"

Then I launched an update from nvidia with :
368.39-desktop-win8-win7-winvista-64bit-international-whql.exe (2016)
this while the last drivers proposed by Asus are :
VGA_nVidia_Win7_64_Z817129616 (2012)

But nothing changed : where can be got the updates of the drivers ?
for ASUS G73SW (16Go memory) with processor Core I7 2630qm and a graphic card NVidia GTX460M windows 7 pro regularly updated

Then I tried a second computer (used for test, much more slower and low memory to check web applications efficiency), it is a HP Pavillon DV7 4163sf (video AMD Radeon 5000 series) - 4Go win 10), same error with best updated driver.

I get the same result.

On a third ASUS 550C I have been successful.

I think that the solution is to have the details af the test which lead to the error : the drivers functions needed (which can be tested with the driver check for directX).
May some computers (many) cannot have the needed functions even with directx 11 ?

I would know where are the limitations or incompatibility.

Best regards

Trebly

Posted by Puybaret at Jul 3, 2016, 3:14:02 PM

Re: Fatal error at starting : need to updated drivers opengl directX
Could you try Sweet Home 3D 5.3 Beta 6?
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by Trebly at Jul 3, 2016, 5:56:54 PM

Re: Fatal error at starting : need to updated drivers opengl directX
Hi,

It is the 5.3 Beta6 as previously proposed.

May be I could check the feature for "program : SWEETHOME3D" into NVIDIA configuration ?
For this I would need detailed options.
I have changed some ones without effect.

Best regards

Trebly

Posted by romu70 at Jul 4, 2016, 10:50:27 AM

Re: Fatal error at starting : need to updated drivers opengl directX
Same problem here on a XPS13 (Skylake processor), so not exotic GPU, pure Intel, on Fedora 23 and 24, 64 bit.

Posted by romu70 at Jul 7, 2016, 10:14:42 PM

Re: Fatal error at starting : need to updated drivers opengl directX
Some more elements. I also have a 2013 XPS13 which runs an Intel Ivy Bridge. This PC was also upgraded from F23 to F24 and SW3D runs perfectly.

So, the issue seems to be around GPU support obviously.

Posted by Trebly at Jul 7, 2016, 11:55:28 PM

Re: Fatal error at starting : need to updated drivers opengl directX
Hi,
May be the solution should be that process which generates the error, would generate a precise error code to know exactly on which function call (call for check) the start process fails ?

best regards

Trebly

Posted by mune72 at Jul 12, 2016, 12:39:05 AM

Re: Fatal error at starting : need to updated drivers opengl directX

Same problem here on a XPS13 (Skylake processor), so not exotic GPU, pure Intel, on Fedora 23 and 24, 64 bit.

I'm not sure if the same Ubuntu's problem affect Fedora, too, but in the last release the 3D standard is not enough and MAD/ATI is not going to provide a proprietary driver for linux.

So SH3D fails to start.

Posted by djinareb at Jul 19, 2016, 9:03:23 AM

Re: Fatal error at starting : need to updated drivers opengl directX
Same as you :Fatal Error.... update drivers...
I still have not found any solution but to use the online version, which works for me but is not very satisfactory !
Everything started when I updated from version 3.0
So I disinstalled SH3D for now.... :-(

djinareb

Posted by LauraHordas at Jul 25, 2016, 6:14:05 AM

Re: Fatal error at starting : need to updated drivers opengl directX
Same problem... Started when I changed from Windows 8 to Windows 10...

Posted by 54metra.inc at Feb 27, 2017, 5:44:47 AM

Re: Fatal error at starting : need to updated drivers opengl directX
Same problem. Previously, it worked, and installed a new version and iÑÐ¼Ñƒ got errors with Directx and OpenGL. Online version also gives an error, but continues to work normally ...

Posted by wannerb21 at Mar 27, 2017, 3:44:46 AM

Re: Fatal error at starting : need to updated drivers opengl directX
I downloaded the program on a windows 7 ultimate (TRAVELING so use the old trusty laptop)

Worked fine and allowed me to save the 3D pictures and even allowed me to edit the 3D pics in the initial session. When I went to reopen them for a second session the fatal error message closed the program down.

I downloaded the drivers, but no luck. Seems strange that it all worked perfectly when the program was first installed.

Posted by bdfd at Mar 28, 2017, 6:04:48 AM

Re: Fatal error at starting : need to updated drivers opengl directX
Hi,

Can you verify the version of java ?

smile

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Evil progresses when good people do nothing!
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SH3D 7.1 and nothing else - W11 64b in 4K

Posted by [email protected] at Aug 9, 2017, 9:09:34 AM

Re: Fatal error at starting : need to updated drivers opengl directX
Is there any solution of this drivers problem???

Posted by Puybaret at Aug 10, 2017, 3:58:08 PM

Re: Fatal error at starting : need to updated drivers opengl directX
Sorry but I fear there will be never a universal solution for drivers. Sometimes, a system update breaks something, sometimes a driver update breaks something else.
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by Nitemare at Aug 16, 2017, 11:08:08 AM

Re: Fatal error at starting : need to updated drivers opengl directX
This is an old problem: http://www.sweethome3d.com/support/forum/viewthread_thread,6206

Posted by pooky2483 at Dec 11, 2019, 6:05:10 PM

Re: Fatal error at starting : need to updated drivers opengl directX
Well, as of 11 Dec 2019 the problem still exists.
I'm running Kubuntu16.04LTS
OpenGL Version 3.0 Mesa 18.0.5
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Posted by phpworm at Mar 6, 2020, 12:38:18 PM

Re: Fatal error at starting : need to updated drivers opengl directX
I'm having the same issue as of 3 March 2020
Linux Mint 17
OpenGL version 4.5.0 NVIDIA 384.130

I can run the older version available through the package manager without any problems, but the downloaded current version tells me to update my drivers even though I'm using the recommended drivers.

Is there no solution for this?

Posted by phpworm at Mar 6, 2020, 2:04:02 PM

Re: Fatal error at starting : need to updated drivers opengl directX
UPDATE: I feel pretty stupid but after running the file named "SweetHome3D-Java3D-1_5_2" instead of "SweetHome3D" it is working, and appears to be the current version. It was just the filename throwing me off.

Posted by mmanzur at Apr 8, 2020, 2:12:46 AM

Re: Fatal error at starting : need to updated drivers opengl directX
Have the same problem in 64 bits version. I install the 32 bit versions and the problem has gone smile

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