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  Sweet Home 3D Forum
  Category: Help
  Forum: Features use and tips
  Thread: sh3d file downloaded from sweethome3d online shows as damaged while trying to open in desktop app

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perks.williams
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sh3d file downloaded from sweethome3d online shows as damaged while trying to open in desktop app
HELP help HELP !!!!!!

Hi Experts,

I am in a trouble.

sh3d file downloaded from sweethome3d online shows as damaged while trying to open in desktop app. Its shows 3 options - Don't open ...., Replace ...., Remove
and if I try last 2 options either it removes some parts or opens with red colour for some parts

But I can view and edit the same file online without any issues

If I try upload the damaged file back to online then it shows

Couldn't import home Lavendula-Aframe-40x65-Corrected1
Error 43: Can't read home
[Feb 14, 2025, 10:37:38 AM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Daniels118
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Re: sh3d file downloaded from sweethome3d online shows as damaged while trying to open in desktop app
Is your desktop installation up to date? It could be that the online version is newer, and older versions can't handle new features.
If yours is already up to date, could you share your home file?
[Feb 15, 2025, 9:44:17 AM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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France
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Re: sh3d file downloaded from sweethome3d online shows as damaged while trying to open in desktop app
Hello,
This could be due to some changes on the server. I was able to reproduce the issue and fix it. Could you check on your side?
----------------------------------------
Emmanuel Puybaret, Sweet Home 3D creator
[Feb 15, 2025, 6:11:12 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
perks.williams
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Re: sh3d file downloaded from sweethome3d online shows as damaged while trying to open in desktop app
Look like the issue is with my home network. I tried downloading the file with my office network and it works fine now. Strange !!!!
[Feb 17, 2025, 4:28:03 AM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
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