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vinnyk
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lost everything

as a new starter I did a floor plan of my house and added the furniture etc but near the end everything just disappeared !!! I must have clicked something but I dont remember what...........any help/advice would be welcome. I use win 7. thanks vinnyk
[Apr 30, 2011, 9:18:16 AM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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Re: lost everything

What version do you use?
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Emmanuel Puybaret, Sweet Home 3D creator
[Apr 30, 2011, 10:40:12 AM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
vinnyk
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Re: lost everything

just had a look and it is 3.1 is this any help
[May 1, 2011, 12:05:04 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
vinnyk
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Re: lost everything

as a more detailed explanation when I say everything has disappeared the plan is now just plain white with nothing else, no graph or furnishing etc that were imported ............ just nothing !!! vinnyk
[May 1, 2011, 4:13:18 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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Re: lost everything

Send it to me, I'll see if I can recover it.
To other readers, be sure to always use the latest version of Sweet Home 3D. Among the "other minor bug fixes" cited in history, there are often changes that should avoid the kind of problem reported by vinnyk.
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Emmanuel Puybaret, Sweet Home 3D creator
[May 1, 2011, 4:19:10 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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Re: lost everything

I was able to fix vinnyk's issue.
It was probably because of a very thin 3D model he imported, and actually, I made some small changes in version 3.2 to avoid such problems. Hopefully, the same kind of issue shouldn't happen again.
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Emmanuel Puybaret, Sweet Home 3D creator
[May 1, 2011, 5:36:00 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
vinnyk
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Re: lost everything

once again thanks to Emmanuel for the help
[May 2, 2011, 7:58:15 AM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
lu180
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Re: lost everything

Help! I was using the online version and lost everything as well. White screen and no graph.
[Jan 19, 2013, 3:43:19 AM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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Re: lost everything

Lu180, I fixed the file that was wrong, but I had to remove 3 incorrect walls and a door frame.
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Emmanuel Puybaret, Sweet Home 3D creator
[Jan 19, 2013, 3:45:40 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
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