3d view and Intel Arc driver

[bobbiesdaughter]

Please help -

I originally had the free version on an old laptop with different graphics. Worked great! I changed computers (now Intel Arc), paid through the Microsoft store for the latest version of SW3D. Keeps crashing when I try to use 3d.

Have been working with Copilot trying to figure this out - uninstalling the MS store version, downloading JAVA 8, THEN downloading directly from your site version 7.5 and it keeps crashing.

Copilot tells me I need version 7.5.17 266 MB, which has java built in and will work with my Arc driver. The link you provide for this version takes me directly to the MS version, which suppresses the option on the preferences menu "3D View Rendering → OpenGL (software)".
(Again, Copilot tells me I should change to this preference in order to work).

What's true and how can I fix this problem?
Thanks for any help!

[SpaceMushrooms]

Dear user,

Thank you for reaching out.

To help us better understand the issue, could you please send a video showing the crash to our support email at [email protected] ?
This will allow us to analyse the problem more accurately.

Best regards,
Sweet Home 3D Team

[yunfe]

I used an older version to install it, then upgraded it and logged in with my account on a newer version, possibly 8.5.

[marleydams]

Having trouble with 3D view and Intel Arc too! My old setup ran smoothly, like grinding for a rare Pokerogue dex entry. Now, the latest version crashes constantly. Copilot suggests Java 8 and version 7.5.17, claiming it's compatible with Arc. But the link leads back to the Microsoft Store version, lacking the OpenGL option. Feels like I'm stuck in a never-ending Pokerogue battle, with no clear path to victory. Any ideas on how to fix this?