Floor is missing in 3D photo and video

[Lilli]

Hi,
when I make a 3d photo of my room. There is no floor in the photo. Also in the 3D video I have a white floor instead of a parquet floor.
How can I change this ?

thank you for your help

[hansmex]

Lilli,

Can you share the file with us, so that we can have a look?

Hans