Installer for 3.4 crashes under Windows 7

robertf · Post by **robertf** » Mon Apr 02, 2012 12:39 pm

I downloaded SweetHome3D-3.4-windows.exe and when I run it under Windows 7 it always crashes with the following:
Problem signature:
Problem Event Name: APPCRASH
Application Name: SweetHome3D-3.4-windows.tmp
Application Version: 51.52.0.0
Application Timestamp: 2a425e19
Fault Module Name: SweetHome3D-3.4-windows.tmp
Fault Module Version: 51.52.0.0
Fault Module Timestamp: 2a425e19
Exception Code: c0000005
Exception Offset: 00007919
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105
Additional Information 1: c626
Additional Information 2: c626320bc3a807df6419fd9f438a9ab3
Additional Information 3: 7bc1
Additional Information 4: 7bc15be6a01fc529f0ca3b2f9c0d42bd
Does anyone know what the problem might be? I can run the application using Web Start (although then I don't know how to install a plugin).
Thank you.

Puybaret · Post by **Puybaret** » Mon Apr 02, 2012 2:27 pm

I would download the Windows installer again. Its size is supposed to be 33096342 bytes.

robertf · Post by **robertf** » Mon Apr 02, 2012 3:42 pm

Thank you for the suggestion. I checked the length of my downloaded file and it is correct. Before downloading it again, it occurred to me to try 'Run as administrator' and it worked

I guess I should have tried that in the first place.

kokbira · Post by **kokbira** » Sun May 20, 2012 7:59 pm

I could install and run SH3D on my Windows 7 x64 perfectly.

Check uptades from Windows Update or just install the "Java version" (the JNLP file).

Installer for 3.4 crashes under Windows 7