Can't Print after recent SH download on Jan 4, 1017

[Carlene]

Hellllllp!!!! Can anyone tell me why I am unable to print my plans or even forward them? I am working on a MAC and didn't have any problems with this until the update was installed. The error message that comes up is "Can't Print Home"..... Please advise, my livelihood depends on my being able to print and forward PDF's of this program. I have clients waiting for my documents. I also use safari.

[Puybaret]

On the 3rd of January 2017, Sweet Home 3D 3.5.2 was released on the Mac App Store to fix a blocking bug that prevented to print under the last update of Mac OS X Sierra 10.12.2. As this correction was bound to a regression in the management of sandboxed applications under Sierra, only the Mac App Store required to be fixed. But I didn't except the correction could cause some problems! I also tested printing also under Mac OS X 10.11.6 where there was no problem.

As you mention Safari, maybe the problem comes from the Online version. Did you try to print from Sweet Home 3D application or from the Online version?

[Carlene]

I am unaware of which version I am actually trying to print from. I assume its not from the online version but the application itself thats been installed on my computer?
I still can't make it work :/

[Puybaret]

Could you try with the application?

[Carlene]

I'm sorry to say but I don't know how to do that...can you guide me through?

[Carlene]

Okay so I went to my apps, opened the application and tried to print from there and the same error message came up...."can't print home", I assume that is what you were asking me to do?

[Puybaret]

Thanks, that's what I was requesting. Does it happen for any document even a very simple plan?
Note that if needed, you can print the plan indirectly by exporting to SVG format, then print the exported SVG file in Safari.

[Carlene]

Yes unfortunately it happens even with a simple plan....like just with the compass :/, I can export SVG as you suggest. However, that process is a little time consuming given how much I work with your program. Any other suggestions here?

[Puybaret]

I wonder how the suggestion I posted here would work.
You could also select items in the plan, copy them and paste them in another program to print.

[nvitro]

Hello I have the latest Paid version 5.3.2 and MacOS El Capitan. Java version 1.8.0_112 / 64 bit / 3 GB max

I cannot print. Keep getting error message: Can't print home

Preview does work. PDF write give same error. Please advise.