App craches on macOS 10.13.3

Amine74100 · Post by **Amine74100** » Thu Mar 29, 2018 11:35 am

Hello,

I purchased the app from the Mac App Store this weekend and the app ran without issues.
However, since yesterday the app crashes 5 seconds after it is launched (and while launched, nothing appears other than the main menu (Sweet Home 3D > About / Services etc...)
I'm using version 5.7.1 (5710).
Nothing changed on the Macbook.

Please help.

Thanks
Amine

Puybaret · Post by **Puybaret** » Thu Mar 29, 2018 1:09 pm

Does this happen when you launch Sweet Home 3D by double clicking on program icon or on the icon of the file you created? Or both?

Amine74100 · Post by **Amine74100** » Fri Mar 30, 2018 8:17 pm

It happened either way (double clicking the program icon and the icon of the project's file).
Something strange though, it is working again now.
It didn't work at all when I was using it from the office (using display port to 2 external screens), but it's working when only using the mac. Is this a known bug ?

Amine74100 · Post by **Amine74100** » Tue Apr 03, 2018 10:14 am

It is not working today from the office (multiple screens). Is this a bug ? How can we resolve ? It is much better to work on a bigger screen.

Puybaret · Post by **Puybaret** » Tue Apr 03, 2018 10:38 am

Sweet Home 3D is supposed to work on multiple screens, and I regularly check it's the case. Did you also try only on one external screen instead of two? Did you update to macOS 10.3.4?

App craches on macOS 10.13.3