Just installed on mac — cannot save or export

[csb123]

I have spent 2 hours building a layout, and went to save. But it won't save. No dialog box comes up. I can't export any files either. The popup window for saving or exporting anything doesn't come up.

I've not had this problem in any other program.

There are no files in ~/Library/Application Support/eteks/

Which worries me, because does that mean there's no recovery being saved?

I don't want to lose what I've done, but I don't know what to do. I'm worried that if I quit or restart anything, i'll lose all of this.

[Puybaret]

What version do you use (see About dialog box)?

[csb123]

5.7.1 from the app store

[Puybaret]

In the Mac App Store version, the SH3D files created for recovery purpose are stored in the folder
[font=courier new]~/Library/Containers/com.eteks.sweethome3d.SweetHome3D/Data/Library/Application Support/eTeks/Sweet Home 3D/recovery[/font].
The [font=courier new].recovered[/font] files found there can be copied and changed to [font=courier new].sh3d[/font] to be opened by Sweet Home 3D.

Could you give more details about what's happening when you select File > Save and File > Open menu item?

[csb123]

The dialog prompt simply does not come up. Nothing appears. Same when I try to open a new document. Nothing happens; I'm not given the opportunity to open the recovered file I renamed as .sh3d.

[Puybaret]

But doesn't Sweet Home 3D display your SH3D file when you double-click on it? Does it fail too when you try to open a file available in the gallery?

[tedx]

This just happened to me too. No save dialog box would appear. Even tried to export to .svg and still no dialog box. I did a force quit, reopened, and the recovered document came up. Before doing that though, I checked the properties of the recover file to insure it was recent; the I made a copy of the recover file just in case and moved it.

After restarting the application, saving worked just fine.

[Puybaret]

Recently a user had a similar issue and solved it by opening System preferences panel, clicking on Security & Privacy icon, selecting Privacy tab and finally adding Sweet Home 3D to Full Disk Access option. Could you check if it would work for you?