Mac App Store version won't install

Tandempartner_in · Post by **Tandempartner_in** » Tue Mar 09, 2021 8:37 am

Hello everyone!
I have been using the free version for quite some time now, and I am very happy with it.
So, wanting to support the developers (and get the extra models), I decided to purchase the App Store version.
That went well apart up to the point where Launchpad says "Installing / 245.6 MB of 245.6 MB" for hours, and apparently nothing happens any more.

Moving the "Sweet Home 3D" folder out of Library/Preferences/ and restarting the Mac did not help.
I am running macOS 10.15.7 Catalina and I am trying to install version 6.4.7.

Did anyone encounter the same issue, or do you have any idea what might help?
Any advice is greatly appreciated!

Puybaret · Post by **Puybaret** » Tue Mar 09, 2021 2:44 pm

I don't remember someone reporting this issue, but I would first try to reboot the computer in front of this kind of strange behavior. Did you try?

By the way, thanks for your support [:)]

Tandempartner_in · Post by **Tandempartner_in** » Wed Mar 10, 2021 5:20 am

Merci beaucoup pour votre réponse! (that's about all my French [:D])
Yes, I tried that, a couple of times, sometimes I deleted the not-quite-installed program file in the applications folder beforehand, sometimes I left it there. Each time with the same result.

Is there another way to get the app to install? Can I maybe access previous version in the app store?

Tandempartner_in · Post by **Tandempartner_in** » Wed Mar 10, 2021 6:57 am

Ah. I found the problem: I tricked myself. I didn't delete the free version from the Applications folder, I just renamed it (that seemed like a good idea at the time …).
Deleting the app before installing the App Store version solved the issue, now everything works as expected.

Thanks for your support!

Puybaret · Post by **Puybaret** » Wed Mar 10, 2021 3:52 pm

Stange issue. Thanks for finding out and reporting it [:)]

Mac App Store version won't install